US and Canada Returns: If you receive products from that do not meet your expectations, please return the unused or gently used products within 14 days of purchase. Returns have a cost of $5.95 that will be deducted from the refunded amount. Orders processed with free shipping will be charged return shipping of $7.99, as well as the return flat rate. Items returned more than 14 days from purchase will not be able to be returned.

Unfortunately, we are unable to refund your original shipping charges.

Please allow up to 21 business days for processing.

If you have any questions on our policies, please feel free to email us at

Customer Service Hours:
We do our best to respond within 24-48 hours, however it is not guaranteed. 

9 a.m. – 5 p.m Pacific Standard Time. Monday through Friday
Any emails sent Saturday & Sunday will not have responses until Monday.